Information Technology Support Specialist – TSG
The Siegel Group (TSG) is a seasoned real estate investment and management firm known for revitalizing under-performing properties in sectors like multifamily and extended-stay. With over two decades of experience, TSG enhances property values through its comprehensive in-house teams, focusing on urban areas with growth potential. TSG consistently aims to exceed its high standards of excellence, contributing significantly to urban revitalization.
Role Summary
We are looking for a top-notch IT Support Specialist to join the IT department at an established, nimble, fast-moving company. A comprehensive compensation plan includes medical insurance, mobile device, and mileage allowance. Daily activities require an individual to be capable of handling both routine and complex troubleshooting activities: working in office, utilizing remote diagnostics, or jumping in the car to head to a site. This is a critical position that requires interaction with internal customers, Senior level executives, outside vendors.
Responsibilities
- On a day-to-day basis, the technician’s responsibilities will be to provide technical support and troubleshooting network, desktop, and/or systems hardware and software.
- Screens and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems in our corporate office, hotels, and flexible stay apartment buildings.
- Malware/Virus troubleshooting and resolution
- Install, configure and upgrade computer hardware and software.
- Provides end-user software troubleshooting and support.
- Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions.
- Provides on-boarding processing to include Active Directory account creation; distribution list association; iPhone configuration; and Office365 and network accounts.
- Participates in the administration of e-mail systems.
- Provides phone, helpdesk, and onsite support for local and remote users.
- Maintains current knowledge of relevant technologies as assigned.
- Participates in special projects as required.
Qualifications
- Associate degree in Computer Science or related field from an accredited college or university; 3+ years’ moderate to complex experience troubleshooting and maintaining desktop systems and peripherals. Equivalent combinations of education and experience may be considered.
- Network certifications are a plus.
- Other Technology certifications a plus
- Demonstrates professional writing skills; verbal communication; is comfortable in a multi-tasking; fast paced work environment. Possesses the ability to communicate technical knowledge in layman terms; to work independently; is aggressively motivated in the pursuit of knowledge and is selflessly team oriented.
- Must be in good standing with DMV and have valid driver’s license.
- Knowledge and experience in:
- Windows 7-10
- Active Directory Administration Router, firewall, and switch configuration and troubleshooting
- LAN, SDWAN, VoIP, DHCP and DNS configuration and troubleshooting
- POTS and low voltage cabling
- Punch-down of 66 and 110 blocks
Physical Demands
- This job requires the employee to regularly talk and hear. The employee is often required to stand, walk, bend, kneel, stoop, crouch, crawl, lift, balance, push, pull, and climb.
- The employee must frequently lift and/or move items over 50 pounds.
- This job requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Must be able to stand or sit for extended periods of time
- Must be able to drive to client locations.
For the right candidate, there is tremendous opportunity to grow in this company. We are in a growth mode. That means it’s a fast-paced environment and opportunities will grow as the company does.
This is a full-time position. 8am-5pm, 40 hours per week. On call on rotation. Must be willing to travel out of state (10%), and work overtime when necessary.
Compensation commensurate with experience.
