PROGRAM SUMMARY: The Division Rotational Internship Program is intended to have participants develop an understanding of the various business functions within KB Home, particularly in its field operations and divisions. The participant will learn under leadership and members in each of the below listed departments and will be required to take online training courses while concurrently learning applicable on the job skills and competencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Purchasing
- Shadow Purchasing staff and attend scheduled meetings
- Develop understanding of HB1 and JD Edwards systems for vendor and supply chain management
- Develop understanding of bidding, negotiations, selection, and scheduling processes
- Successfully support assigned new community launches and ongoing operations including status reporting
- Develop understanding of how to successfully manage Pos, payment processing, and how to navigate vendor/supply issues
- Assist with assigned reporting (status reports, cost accruals, margins, variances, etc.)
- Maintain and distribute current site plans, scopes of work, and red line revisions
Operations (Construction)
- Shadow Superintendent and attend scheduled field operations and construction meetings
- Review start packs; For assigned community, review plans and options, and develop understanding of red line process for contractors
- Develop understanding of opening and daily start processes for the community
- Develop understanding of scheduling process, cycle time management goals, challenges, and opportunities
- Observe and attend quality control and subcontractor signoff walks
- Observe and understand management and scheduling of 3rd party inspection processes
- Learn how to perform a Buyer pre-construction orientation and Pre-Drywall orientation
- Understand final homeowner orientation and final sign-off processes
- Learn and understand construction functions of enterprise system
Customer Service
- Shadow Customer Service staff and attend scheduled meetings
- Learn process for ticketing homeowner issues
- Attend assigned meetings and calls with applicable homeowners with assigned CS Rep
- Understand subcontractor assignment process and vendor management
- Develop understanding of quality control for repairs and subcontractor work
- Understand homeowner and CS Rep interactions that ensure positive outcome from issues
- Learn and understand CS functions of enterprise system
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education/Certifications/Licenses
- High school degree or equivalent required
- Currently in-program in Business Administration, Construction Management, Sales/Marketing, Finance, Architecture, or other industry-related discipline
Experience
- Experience in a Real Estate or Construction firm is a plus
Knowledge, Skills & Abilities
- Excellent organizational and project management skills
- High attention to detail and highly organized
- Strong verbal and written communication skills
- Strong interpersonal, collaborative, and creative problem-solving skills
- Strong critical thinking capabilities to troubleshoot and resolve issues
- An independent self-starter and willingness to learn
- Proven ability in being proactive and results-oriented
- Proficient in computer applications, including MS Office suite
Work Requirements
- 8-hour work days with flexibility to work overtime when needed due to special projects or events
- Conduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the company
- Position is on-site at the division where the intern is assigned